Community Equipment Officer

Enfield Council's Integrated Community Equipment Service (ICES) is seeking a motivated and customer-focused Community Equipment Officer to support the delivery of essential community equipment to residents across Enfield and neighbouring boroughs. This varied role involves coordinating equipment provision, undertaking equipment assessments, supporting service users and health professionals, maintaining accurate records, and ensuring equipment is delivered, collected and managed efficiently. Working closely with Occupational Therapists, health colleagues, care providers and service users, you will play a key role in helping people maintain their independence, safety and wellbeing within their own homes.
Enfield is one of London's most diverse and vibrant boroughs, serving a growing population with a strong commitment to delivering high-quality public services. Our vision is to create a healthier, safer and more inclusive borough where residents can live independently and thrive within their communities. Through partnership working with the NHS and Adult Social Care services, our Integrated Community Equipment Service supports thousands of residents each year by providing timely access to equipment that promotes independence, reduces hospital admissions and supports hospital discharge.
We are looking for an organised, flexible and proactive individual with experience of working in health, social care, community equipment services or a customer-focused environment. You will have excellent communication skills, the ability to build positive relationships with a wide range of stakeholders, and a strong commitment to delivering outstanding customer service. The successful candidate will be confident using IT systems, managing competing priorities and working both independently and as part of a team. Knowledge of community equipment, moving and handling equipment, or working with vulnerable adults would be advantageous, although training will be provided for the right candidate. A practical, solution-focused approach and a commitment to improving outcomes for residents are essential.
In addition to Enfield Council's comprehensive employee benefits package, we offer the opportunity to join a supportive and dedicated team that makes a genuine difference to residents' lives every day. You will benefit from ongoing training and professional development opportunities, regular supervision and support, flexible working arrangements where service needs allow, and the chance to work within an integrated health and social care environment. This is an excellent opportunity for someone looking to develop their career within community services while contributing to a forward-thinking service focused on independence, prevention and excellent customer outcomes.
Contact Details:
If you would like to know more about the role, please contact Maurice Needham: maurice.needham@enfield.gov.uk for an informal discussion.
If you have any difficulties accessing this information, please contact Vickie McGrath on 0208 132 1053 or at vickie.mcgrath@enfield.gov.uk
“This authority is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share in this commitment”.
We reserve the right to close this vacancy once a sufficient number of applications have been received. Therefore, we advise that you complete fully and submit your application as soon as possible to avoid disappointment.
We do not see your name or title when shortlisting your application. This is one of many initiatives to build a more talented and diverse workforce. However, if you put your name on your CV or Statement it will be visible to us. For this reason, we ask that you do not include your name on these documents. Please note it is your responses to the Essential/Desirable criteria, as detailed in the Job Description and Person Specification which is available on the job advert, that will determine if you are shortlisted for an interview, therefore we encourage you to always address the essential and desirable criteria in your application/CV.
Why it's great to work for Enfield Council:

- An excellent pension through the Local Government Pension Scheme (LGPS).
- Up to 32 days annual leave depending on grade and length of service. You will also get eight public holidays per year and an extra day off at Christmas.
- A blend of remote and office based working for most roles.
- Interest free season ticket loan repayable over three or ten months.
- Career development and learning experiences from a range of training courses and learning methods.
- Employee Assistance Programme to provide advice and counselling services. This is a free and confidential service available to staff and members of their family.
- Health and leisure discounts and tax-free bikes for work.

We are passionate about our people and how we deliver services to our community in Enfield. That’s why we encourage a culture that puts our customers at the heart of everything we do - by empowering our people to work together to find solutions, be open, honest and respectful, take responsibility and listen and learn. If you value these behaviours too, we’d love to hear from you - and of course we are always happy to talk flexible working, click here to find out more.
If you have previously applied for this role within the past 6 months, unfortunately, a second application will not be considered.
Certain posts in the Council are ‘politically restricted’ which means that staff employed in these posts may not undertake political activities either in or outside the workplace and therefore if candidates are affiliated with any political party, we may not be able to proceed with their application.