Information Assistant - Weekend

Job Description

The London Borough of Harrow is seeking an Information Assistant (Weekend) to join its library service and play a key role in delivering an excellent customer experience. The successful candidate will welcome all library customers, identify their individual needs, and actively support them in making full use of the facilities, services, and resources available. They will engage positively with customers throughout their visit, providing guidance, information, and assistance to ensure a high-quality and accessible service for all users.

Working as part of a dedicated library team, the postholder will contribute to the effective day-to-day operation of the library, helping to create a welcoming, inclusive, and customer-focused environment. The role requires strong communication and interpersonal skills, a proactive approach to customer service, and a commitment to supporting the diverse needs of the local community. While based at a specific library branch, the Information Assistant will be required to provide relief cover at any branch within the Harrow Library Service as needed. Branch locations and rota patterns may be subject to change in line with service requirements, and flexibility will be essential to support the delivery of weekend library services across the borough.

To be successful in this role you would need to have the below skills & experience:

• Accurate filing alphabetically.
• Accurate filing numerically.
• Legible handwriting.
• Clear verbal communication (spoken English to be satisfactorily clear for telephone calls).
• Weekend working as required.
• Basic awareness of library provision to a multicultural society and people with disabilities.
• Demonstrate familiarity with computer applications including Microsoft Office software (Word as a minimum) and the internet.
• Ability to deliver high quality customer care to all service users.
• Ability to handle and respond to a range of requests for information.
• Ability to stand and/or walk for periods of time.
• Mobility within a building (stairs etc).
• Ability to lift (up to 10lbs/4.536 kilos weight).

For more information, please refer to the Role Profile/Selection Criteria

About us

Harrow Council is the 12th largest London borough and one of the most culturally diverse local authorities in the UK, making it a great place to live, work and visit with a range of cultures, religions and opinions that come together to produce high achieving schools and a close and friendly community. Located 10 miles from the city centre and just 13 minutes to Euston from Harrow & Wealdstone station there are great transport links via the Metropolitan Line, Watford DC Line and national rail service. It is easily accessible to the M1, M25 and A406.

Other information

Support for candidates visit:Harrow.gov.uk Our behavioural indicators roles below G11 and above G11 Here at Harrow Council, the vision is one of 'Working together to make a difference for Harrow' Please click here to view Harrow Council's benefits

Important Note

To deliver our commitment to equality of opportunity in service provision, all staff are expected to promote equality in the workplace and in the services the Council delivers. All sections of the population will have equal access to jobs at the London Borough of Harrow. No applicant or employee will receive less favourable treatment because of age, disability, gender, reassignment, race, religion or belief, sex, sexual orientation, marriage or civil partnership, pregnancy, or maternity unless a Genuine Occupational Qualification applies. As such, we value diversity and welcome applications from all backgrounds. For further information, please read our equality statement.

As a disability-confident employer, we are committed to making our recruitment practices barrier-free and accessible to everyone. This includes reasonably adjusting the recruitment process for those with disabilities or long-term health conditions. For further information, please contact us at resourcing@harrow.gov.uk

London Borough of Harrow is committed to safeguarding and promoting the welfare of children, young people, and vulnerable adults and expects all staff and volunteers to share this commitment. Harrow operates stringent, safer recruitment procedures.

Due to the high number of applications received for some posts, we may close vacancies before the stated closing date if sufficient applications are received. Therefore, please apply as soon as possible.

Harrow redeployees will be given priority consideration.

The personal information we have collected from you will be shared with Cifas who will use it to prevent fraud, other unlawful or dishonest conduct, malpractice, and other seriously improper conduct. If any of these are detected you could be refused certain services or employment. Your personal information will also be used to verify your identity. Further details of how your information will be used by us and Cifas, any your data protection rights, can be found by visiting www.cifas.org.uk/fpn