Senior Contract and Monitoring Officer

Job Description

The London Borough of Harrow is seeking an experienced and motivated Senior Contract and Monitoring Officer to join the Adults and Public Health Directorate within the Strategy and Commissioning team. This is an exciting opportunity to play a key role in ensuring high-quality, safe and effective services are delivered to vulnerable adults, children and young people across the borough. Working closely with providers, commissioners, operational teams and partner organisations, you will help ensure commissioned services deliver positive outcomes and represent value for money.

Reporting to the Head of Service, Commissioning, you will lead on the monitoring and review of commissioned services across Learning Disabilities, Mental Health, Younger Adults and Children’s services. You will work closely with service providers to assess performance, quality, compliance and service delivery against contractual requirements, ensuring issues are identified and addressed promptly. The role will involve undertaking monitoring visits, producing detailed reports, developing improvement plans, supporting commissioning and procurement activity, and working collaboratively with safeguarding teams, operational staff and external agencies such as the Ofsted.

This is an excellent opportunity for a skilled professional who enjoys partnership working, service improvement and quality assurance. You will play an important role in shaping services, supporting market development and ensuring that vulnerable residents receive safe, effective and person-centred support. We are looking for someone who combines strong analytical and relationship management skills with a proactive approach to problem-solving and continuous improvement. In return, you will join a collaborative team committed to improving outcomes for residents and delivering high-performing services across Harrow.

The successful candidate will have:

• Experience of working within social care, health, commissioning or a related field.
• Experience of monitoring, reviewing or evaluating services and provider performance.
• Experience of working with providers, service users, carers and other stakeholders.
• Knowledge of quality assurance, contract monitoring and performance management processes.
• Experience of producing clear, accurate and detailed reports.
• Strong communication skills, both written and verbal.
• Excellent interpersonal and relationship-building skills.
• Experience of working with multiple agencies and partner organisations.
• The ability to analyse information, identify trends and make evidence-based recommendations.
• Experience of supporting commissioning, procurement or service development activities.
• The ability to manage challenging conversations and influence service improvement.
• Strong organisational skills with the ability to manage competing priorities and meet deadlines.
• Experience of developing, monitoring and following up improvement action plans.

For more information, please refer to the Role Profile/ Selection Criteria

About us

Harrow Council is the 12th largest London borough and one of the most culturally diverse local authorities in the UK, making it a great place to live, work and visit with a range of cultures, religions and opinions that come together to produce high achieving schools and a close and friendly community. Located 10 miles from the city centre and just 13 minutes to Euston from Harrow & Wealdstone station there are great transport links via the Metropolitan Line, Watford DC Line and national rail service. It is easily accessible to the M1, M25 and A406.

Other information

Support for candidates visit:Harrow.gov.uk Our behavioural indicators roles below G11 and above G11 Here at Harrow Council, the vision is one of 'Working together to make a difference for Harrow' Please click here to view Harrow Council's benefits

Important Note

To deliver our commitment to equality of opportunity in service provision, all staff are expected to promote equality in the workplace and in the services the Council delivers. All sections of the population will have equal access to jobs at the London Borough of Harrow. No applicant or employee will receive less favourable treatment because of age, disability, gender, reassignment, race, religion or belief, sex, sexual orientation, marriage or civil partnership, pregnancy, or maternity unless a Genuine Occupational Qualification applies. As such, we value diversity and welcome applications from all backgrounds. For further information, please read our equality statement.

As a disability-confident employer, we are committed to making our recruitment practices barrier-free and accessible to everyone. This includes reasonably adjusting the recruitment process for those with disabilities or long-term health conditions. For further information, please contact us at resourcing@harrow.gov.uk

London Borough of Harrow is committed to safeguarding and promoting the welfare of children, young people, and vulnerable adults and expects all staff and volunteers to share this commitment. Harrow operates stringent, safer recruitment procedures.

Due to the high number of applications received for some posts, we may close vacancies before the stated closing date if sufficient applications are received. Therefore, please apply as soon as possible.

Harrow redeployees will be given priority consideration.

The personal information we have collected from you will be shared with Cifas who will use it to prevent fraud, other unlawful or dishonest conduct, malpractice, and other seriously improper conduct. If any of these are detected you could be refused certain services or employment. Your personal information will also be used to verify your identity. Further details of how your information will be used by us and Cifas, any your data protection rights, can be found by visiting www.cifas.org.uk/fpn