Income Officer - Court

Job Description

Are you passionate about helping residents sustain their tenancies while delivering excellent customer service? Do you have experience working in a fast-paced, customer-focused environment, strong organisational skills, and the ability to analyse information and solve problems? If you are self-motivated, confident working with a wide range of people, and committed to delivering high-quality services, we would like to hear from you.

What’s the role?

As an Income Officer, you will manage a caseload of rent accounts, helping residents to sustain their tenancies while maximising rental income for the Council. You will work directly with residents, providing advice, support and early intervention to prevent rent arrears, whilst taking timely recovery action where needed. You will complete home visits, attend court hearings and collaborate with internal teams and external agencies to resolve issues and achieve positive outcomes for residents and the Council.

What’s in it for you?

Excellent training and development opportunities, plus a range of benefits including:

• Generous holiday allowance
• Local Government Pension scheme
• Flexible working and family friendly policies
• Season ticket and bicycle loans
• A range of staff discounts including local subsidised gym memberships
• Supportive staff networks

What we’re looking for

We're looking for someone who enjoys working with people, is confident having difficult conversations, and can balance empathy with achieving results. You'll be organised, resilient and able to manage a varied caseload with competing priorities, while making sound decisions based on the information available. Most importantly, you'll be committed to helping residents sustain their tenancies and delivering excellent customer service.

Location

The job is primarily based in Laurence House in Catford, but we operate a hybrid approach where you will be required to work both in the office and from home on a regular basis.

Special conditions

• The job is subject to a basic DBS check
• Please ensure your application reflects your own skills, knowledge and experience. While we recognise applicants may use AI tools to support their application, submissions should be written in your own words and accurately represent your abilities. Applications that appear to rely heavily on AI-generated content may not demonstrate the competencies required for the role and could disadvantage candidates during the selection process.

The recruitment process is anonymous and we don’t accept CVs.

Applicant handbook - please read the guidance in this handbook when applying. It is essential that you complete the application fully and that your supporting statement covers how you meet each of the person specification criteria listed.

For an informal discussion about this job, please contact Alisha Marshall (alisha.marshall@lewisham.gov.uk).

Please click here to view the Job Description and Person Specification

Salary

£38,748 to £43,014 per annum (Career Graded Scale 6 / SO1)

This is a career graded role and your salary will depend on your experience. The starting salary for those with one years experience as an Income Officer in social housing will be £41,739 per annum.

N.B: All appointments will be offered at the minimum spinal column point (SCP) for the grade of the role. The only exception to this will be when matching current salary (up to the maximum of the scale), which is subject to evidential proof.

Diversity

Lewisham Council is a Disability Confident employer. We welcome and encourage job applications of all abilities. If you require any reasonable adjustments in the application or interview, please contact the lead contact on this advert. We will make reasonable adjustments to make sure our disabled applicants and those with health conditions are supported throughout our recruitment process. We support the access to work scheme, further details are available at www.gov.uk/access-to-work/apply

The Council reserves the right to close adverts early if there is a large response.

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