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Home Ownership Officer
City of London
Reference: JGP/25/168511
Salary: £45,650 - £50,860 per annum inclusive of London Weighting
Contractual Hours: 35 hours per week
Hours of Work/Work Pattern: Monday to Friday, 9:00am – 5:00pm
Basis: Full -Time, Permanent
Workplace category: Hybrid
Workplace role categories describe our approach to workplace attendance
Attachments: Job Description and Person Specification
Summary of Terms and Conditions of Employment
We reserve the right to close the advert earlier should we receive a high number of applications. We therefore encourage you to apply early.
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About Us
The City of London Corporation is looking for a motivated and organised Home Ownership Officer to join the Community and Children’s Services team at the Barbican Estate Office. You will play a key role in managing property charges and providing a high standard of service to leaseholders.
Key Responsibilities
- Calculate, prepare and issue service charges, ground rents, major works charges and buildings insurance.
- Ensure accurate property records, accounts and billing information.
- Carry out statutory consultations in line with relevant legislation.
- Respond to leaseholder enquiries, complaints and disputes professionally.
- Monitor costs, maximise income and meet performance targets.
- Support resident engagement activities and work collaboratively with colleagues and partners.
The Ideal Candidate Will Be
- Experienced in housing management, leasehold services or a related field.
- Knowledgeable about leasehold legislation and service charge processes.
- Confident in handling complex enquiries and resolving problems effectively.
- Highly organised, numerate and competent in IT and administration.
- An excellent communicator with strong customer service skills.
- Able to manage deadlines, maintain confidentiality and work effectively with diverse residents.
If you are passionate about delivering excellent customer service and supporting positive outcomes for residents, we would love to hear from you!
This post is exempt from the Rehabilitation of Offenders Act and as part of the selection process the successful applicant will be required to obtain a Standard Disclosure & Barring Service check.
The City of London Corporation is currently undergoing a programme to ensure that our pay and reward practices are competitive and equitable across the whole organisation, to ensure that everyone has the opportunity to thrive in the work that we do.
In addition to a competitive salary and membership of the excellent Local Government Pension Scheme, you can look forward to an all-round package of life-improving benefits and offers – from interest-free season ticket and bicycle loans to discounts on health and wellbeing, arts and culture.
Closing date: 23:59pm on 16 November 2026.
Interviewswill be held w/c 30 November 2026.
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To apply online please click the Apply online button below.
Alternatively, please contact 020 7332 3978 (24 hr answerphone) quoting reference numberOCCS1518 if you experience any difficulties. A minicom service for the hearing impaired is available on 020 7332 3732.
The City of London Corporation is committed to Equal Opportunities and welcomes applications from all sections of the community.
We reserve the right to close the advert earlier should we receive a high number of applications.
Because our roles are so varied, we don’t have a ‘one size fits all’ policy for workplace attendance. How many days a week you’ll be required to attend your workplace will depend on the requirements of your role. It’s important that you understand the requirements before applying to ensure you are able to meet them. We are committed to considering requests to work flexibly and job share. Requests will be considered by the recruiting manager in line with our policies and business needs.
For more information on our categories for workplace attendance, please view our guide here.
We will be reviewing this policy and approach at regular intervals to ensure we’re meeting our attendance needs.