Passenger Assistant

Job Description

Salary range:  Grade 2 £29,562 - £30,408 p.a. plus fantastic benefits
Contract: Permanent 
Hours of work: 36 hours per week 
Location: Croydon

Croydon is one of the largest London boroughs and the council is committed to providing safe transportation for its SEN clientele to/from school.  Croydon is a distinctive and diverse place and is London’s most populated borough. This is an exciting time to join our team delivering vital services to over 360,000 residents and approximately 14,000 businesses.

Transport and Travel Assistance in Croydon

Growth in the borough and demographic pressures, place an increasing demand on council services, at a time when funding is being reduced. Croydon Council, like many other local authorities, faces a budgetary gap which is addressed in part through transformation programmes. Travel is one of the 10 priority areas.

Travel and transport within Croydon has evolved significantly as a service over the past three years.  There is a clear strategy in place for managing increasing demand and a focus on creating an alternative travel model which gives clients more choice and an opportunity to become more independent. 

We are recruiting to a minibus passenger assistant for the in-house passenger transport service. We are looking for candidates who have had previous experience working in one of these roles or similar and are committed to delivering a high-quality service for this vulnerable client group.

CTS Passenger Assistant – 1 post (permanent contract - 20 hours per week split shift working pattern)

Salary £29,562 - £30,408 pro rata 

Please note that the above salary is based on a full time role, however this is a term time only position and therefore the actual salary will be based on term time/part time hours. (£16,254 - £16,724)

Candidates should be able to demonstrate the following: 

• Experience of working with vulnerable people, children with Special Educational   Needs, and people with disabilities in a caring and understanding manner. 
• Experience of working in a passenger care environment. 
• Ability to support Service Users into and out of the vehicle and where wheelchairs are involved to be fully conversant with the operation and safety arrangements for wheelchairs where necessary. 
• Ability to act effectively to diffuse any difficult situations on the vehicles and to write brief notes/reports on incidents. 
• Ability to liaise over day-to-day concerns between home and school with tact and diplomacy, 
• Clear verbal and written communication skills and ability to maintain written records including recording passenger complaints. 

Special conditions for all roles: 

• Ability to work flexibly within the services core hours and outside of normal office hours within a rota. 
• Enhanced DBS Disclosure required. 
• Requirement to wear a uniform whilst undertaking duties. 

About us

Croydon Council's Priorities

Croydon Council is committed to maintaining a sustainable financial position, listening to residents, and delivering high-quality, sustainable services.

Croydon Council is focused on:

• Creating a cleaner and safer Croydon.
• Supporting a thriving town centre and local high streets.
• Delivering a fair deal for residents.
• Improving roads and journeys across the borough.
• Creating places people are proud to call home.
• Backing families, children, young people and adults.

Equal Opportunities Statement

Croydon Council is an inclusive employer and welcomes applications from all sections of the community.

Subject to business needs, we are pleased to consider applications from candidates seeking flexible working arrangements and support hybrid working, whereby employees attend the workplace for part of their working week and work remotely for the remainder.

Croydon Council is a signatory to the Armed Forces Covenant. We guarantee an interview to eligible current and former members of the UK Armed Forces who meet the essential criteria for the role.

As a Disability Confident employer, we guarantee an interview to disabled applicants who meet the essential criteria for the advertised role.

Croydon Council is committed to safeguarding and promoting the welfare of children and vulnerable adults and expects all employees to share this commitment.

The successful candidate will be subject to a Disclosure and Barring Service (DBS) check where the role requires one.